24/7 Customer Support in Shared Hosting
We acknowledge the importance of receiving assistance in a timely manner, that's why our shared hosting services feature 24/7 technical support and several ways of communication. In case you do not have an account yet, you can easily call us or come on our live chat and talk to a live representative, in order to learn more about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service which you can't use. In case you already have an account with us, you can also open a support ticket in your Hepsia hosting Control Panel in the event that the issue is strictly technical or it needs additional investigation. In contrast to the vast majority of providers out there today, we reply to all tickets within 1 hour, so you will not have to wait for an entire day. Our support services can be accessed round-the-clock, even during public holidays.
24/7 Customer Support in Semi-dedicated Hosting
You are able to test our support services even before you obtain a semi-dedicated server account from us as we have phone and online chat support for billing, pre-sales and common queries. Our agents will assist you to find the right package or supply you with information about our servers, to check if the system requirements for your sites are met. If you are an existing client, you can also get in touch with us via electronic mail or through our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We guarantee that whenever you use any of these 2 ways of contact, you'll get a reply within less than one hour and that’s 24/7, which includes weekends and official holidays. If you've used the website hosting services of other companies, even large ones, you are able to compare the reply time due to the fact that it usually takes an entire day for them to handle a support ticket.
24/7 Customer Support in VPS
In case you purchase a virtual private server from us, you will be able to use a couple of different means of communication to get in touch with our Customer and Tech Support Departments. For general, pre-sales and billing issues, we now have a couple of local phone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. If you're a current customer and you require help with a technical issue which requires additional time to investigate or resolve, you're able to open a support ticket through your billing account or you will be able to send an e-mail and we will handle the trouble and send you a response within the hour. The answer time is warranted 24/7, which includes weekends and holidays, however for the vast majority of issues it takes no more than 30 minutes to get support. Our support service covers the VPS and all of the pre-installed software it comes with, so in case you need help with third-party applications, you'll be able to check the optional Managed Services upgrade that we provide.
24/7 Customer Support in Dedicated Hosting
With a one-hour maximum response time guarantee, you will take advantage of extremely fast support when you buy a dedicated server from our company. Our customer and tech support crews are online 24/7/365, as a result any time you open a ticket through your billing account or you send an email message related to any kind of problem with your server or the pre-installed software on it at any time of the day, you'll have a reply within 1 hour, even during holidays. Our ticketing system is the best option when the issue in question requires longer time to be resolved or if it should be given to our administrators, as it is a lot easier to keep track of the communication sent on both sides. For basic, billing and sales issues/inquiries, you will be able to call us or talk to a live agent using our chat service. In case you include the Managed Services upgrade to your server plan, our administrators will also assist you with third-party software set up as well as troubleshooting and just like the basic support, this service is available 24/7 as well.