A 1–Hour Ticket Response Time Guarantee
All your assistance requests will be dealt with in maximum 1 hour after the ticket or email is received. If your case calls for additional assistance from an admin, we will direct the trouble ticket or the e–mail to the person in charge and will leave a comment to let you know that more time will be required for reaching the best solution. Furthermore if you order our Administration Services package, any of the server administration services included there will be completed whenever you desire.
A First–Rate Technical Support Service
Our tech support staff will be at your disposal 24x7x365 should you need assistance with the Control Panel or with any of the applications that we preinstall for you on the dedicated server. What is more if you require help tackling all the standard administration tasks on your server, you can have a look at the Administration Services package, that includes data backup hard drive space, OS updates every week, troubleshooting and installation services, server monitoring and rebooting procedures, etc.
An Intuitive Help Area
Our Control Panel was preinstalled for each Linux dedicated servers hosting package. Among its features is a very time and effort–saving integrated knowledge base that will walk you step by step on all the actions that you can carry out. Most help articles also video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You can find all the instructional articles and the video tutorials in the top right corner of each Control Panel section.