Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour answer warranty with all our Linux shared hosting packages, meaning each individual assistance inquiry you email will be replied to in less than sixty minutes maximum. Our support team members have been educated to very quickly deal with any case and to present you with reasonable advice on any issue that you could have.
A Top–quality Support Service
Our help and support service is supplied by a group of competent technicians which are able to reply to your question immediately. You are able to communicate with the tech support crew by starting a tech support ticket from your Control Panel or by posting us an e–mail message. On business days, you may also call us on the telephone or make use of the online chat solution.
An Intuitive Help Section
We have incorporated an in depth know–how base into the Control Panel to help you to get effective step by step instructions any time. Each area of the Control Panel has its own contextual support area showcasing a list of how–to content articles. We have also made training videos to ensure that you get a greater idea of exactly how to execute any given process.