Help and Support Channels

  • 1 hour ticket response time
  • A one hour Ticket Response Warranty

  • Our crew of professionals will try their best to answer to your help demands in about 1 hour. If, however, the problem you have stumbled upon requires the help of our Administrators’ =Dept,= we are going to send the ticket to the person on duty and will submit a note to tell you.

  • Top quality support service
  • Professional Technical Assist Service

  • We give you around the clock technical support by using a super–fast ticketing application built into your Control Panel. You can write to us at any time about any of the software packages that come pre–installed on the virtual server, this includes the chosen Linux distribution, the server management panel and our in–house designed Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • An extensive and routinely updated articles base is integrated into our custom–built Control Panel. It provides quick tips about how to execute all of the regular web site supervision tasks. The Help zone includes detailed how–to articles and reviews and step by step video tutorials. You can gain access to the Help section by clicking on the Help or Video buttons in the right side of each Control Panel section.